General inquiries

For questions about accounts, billing, product features, or general guidance, contact our support team. To help us route your request accurately, please include:

• Your organization name and primary contact
• A concise description of your question
• Any relevant account IDs or subscription details

We respond via the listed channel as quickly as possible. For fastest service, reference “General Inquiry” in the subject line of your email.

Direct contact: [email protected]

Developer submissions

Developers seeking to publish apps on the Ofuju platform or to integrate with our APIs should submit a complete package to [email protected]. Your submission should include:

• App name, brief description, and target platforms
• Technical documentation, API endpoints, and authentication method
• Security considerations, data flow overview, and compliance notes
• Evidence of testing, including sandbox credentials or demo environment
• Links to a hosted demo, Git repository, or video walkthrough
• Primary developer contact and company details

Our review process assesses technical compatibility, security posture, and user value. We may request additional information or schedule a briefing as part of the evaluation.

Response times

• Acknowledgement: we confirm receipt within 1 business day.
• General inquiries: substantive replies typically within 2–3 business days.
• Developer submissions: review and follow-up may take up to 5–7 business days, depending on complexity.
• Urgent issues (security incidents or outages): escalation and updates provided in real time as information becomes available.

If you have not received a response within the stated windows, reply to your original message or email [email protected] with "Escalation" in the subject line to trigger priority review.